The following terms and conditions apply to all passengers booking with Taxi La Palma Canarias; by placing a booking with us you accept to be bound by these terms. Spanish Law governs these terms and conditions, and as such any dispute between you and Taxi La Palma Canarias shall be subject to the jurisdiction of the Courts and Tribunals of La Palma (Canary Islands, Spain).

Owner’s contact details

In compliance with article 10 of Law 34/2002, of July 11, on Information Society and Electronic Commerce Services, presented below are the owner’s contact details:

Name: Gregorio Gutiérrez Castro
NIF: 42157105Z
Address: Calle San José 35 (Urbanización El Pinito), 38712 Breña Baja, Santa Cruz de Tenerife – Spain
Email: info@taxilapalma.com
Phone: +34 686 553 868

Our website

Copyrights, trademarks and other intellectual property rights of the websites are protected by national and international regulations governing intellectual property. Images of the transport options shown during the booking are indicative only. Color, brand or model may differ from the pictures shown.

Our services

Taxi La Palma Canarias is a registered trademark which provides the website www.taxilapalma.com via which users can access and order taxi services in La Palma (Canary Islands, Spain), subject to availability at the location of the user. The booking services are offered without cost to you. The term “without cost to you” does not in any way affect your obligation to pay the fare for any taxi transportation services ordered via this website but refers only to your use of the website in order to obtain such transportation services.

Taxi La Palma Canarias acts only as a link between you and the provider, so the contract for the provision of the transport service is between you and the driver who provides the taxi service.

Payment

Unless otherwise instructed, full payment is required at the time of booking. Once payment has been received you will receive a reservation voucher at the e-mail address given on the booking form. The reservation voucher must be presented to the driver on your arrival.

Changes and Cancellations by you

Any changes to the reservation details must be sent to info@taxilapalma.com prior to the date of travel and will not take effect until checked with the Driver and confirmed to you by email.

  • Bookings cancelled 7 days or more before the pickup time (as mentioned in the reservation document) will receive a 100% refund.
  • Bookings cancelled 6 to 2 days before the pickup time (as mentioned in the reservation document) will receive a 50% refund.
  • Bookings cancelled within less than 48 hours before the pickup time (as mentioned in the reservation document) will receive no refund.

Changes and cancellations by Taxi La Palma Canarias

We will use all reasonable effort to honour your vehicle preference, however we may need to schedule an alternative vehicle for operational or safety reasons.

In rare instances we may need to cancel your ride. In such circumstances you will receive a 100% refund (which will be paid within 30 days), but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed booking subsequently cancelled by us.

Our Vehicles

Smoking, eating or drinking is not permitted in our vehicles.

Taxi La Palma Canarias and their drivers reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour may pose a threat to the driver, the vehicle, or other passengers.

Liability

The liability for the provision of taxi services between you and the Driver is restricted solely to those two parties between whom the service has been contracted.

Taxi La Palma Canarias liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the Driver.

Any liabilities resulting from the provision of the taxi service shall be the sole responsibility of the Driver and their insurance companies.

Taxi La Palma Canaria and/or the Driver is not liable for damages resulting from delays, including delays caused by waiting time on the airport, including damages caused by missing any possible transfers and connections, including connecting flights, if and to the extent that Taxi La Palma Canaria and/or Driver demonstrates that she or her employees took reasonable measures to prevent the damages, or if and to the extent it was not possible for Taxi La Palma Canarias and/or Driver and her employees to take measures to take such measures.

In agreeing to the Terms and Conditions, you accept that Taxi La Palma Canarias will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the taxi services and all claims will be redirected to the Driver.

Taxi La Palma Canaria will, however, use all reasonable efforts to assist the user in solving any issues or complaints.